Hitachi Terms and Conditions


1. Definitions
“We or us”, means Hitachi Personal Finance.
“You”, means the customer named on the front page of this agreement.

2. Loan
We will lend the Amount of Credit as set out overleaf.

3. Payments

a. You agree to pay the monthly payments shown in the agreement to us by Direct Debit or such other payment method as we may, in our discretion, allow.
b. Any advance payment (deposit) must be paid by you to the Supplier before this agreement is made.

4. Early Settlement

a. As well as any Early Repayment Option mentioned on the front page of this Agreement, you can settle this agreement early at any time, in part or in full, by paying us some or all of the amounts you owe us. We will take account of any rebate which you may be entitled under the Consumer Credit Act 1974, For the purpose of calculating the rebate, the settlement date will be taken to be 28 days after the date you tell us you want to settle (unless the duration of the agreement is longer than 12 months, in which case we may defer the settlement date by a further 30 days).
b. If you wish to settle your agreement in part, please tell us. If we receive a payment which is more than your normal monthly payment, we will treat the surplus amount as a partial early settlement unless you tell us otherwise. Your monthly payments will remain the same but we will reduce your last payment and/or the duration of the agreement by adjusting the number of payments, depending on the amount you repay early.

5. Default
If you fail to pay any monthly payment on its due date, or if any information about you which you provide proves significantly incomplete or inaccurate, or if without our consent you cancel or do not complete a valid Direct Debit Instruction, then we shall be entitled, after the expiry of proper notice, to demand immediate payment of the unpaid balance of the total debt.

6. Supplier
You authorise us to pay the Amount of Credit to the Supplier as soon as the goods/services have been supplied or to inform the Supplier if we refuse to enter into this agreement.

7. Our Expenses

a. You must pay our reasonable expenses and those of our agents (including legal costs) for taking steps, including a personal visit or court action, to recover payment due under the agreement.
b. We may vary the charges payable under this agreement by giving you reasonable notice to reflect any variation to the cost and expenses to us in carrying out these activities.

8. Information about you

a. You must notify us in writing of any changes of address.
b. You must pay us on demand the amount of any reasonable expenses or cost incurred as a result of any misleading or inaccurate information given in connection with this agreement or if you fail to notify us of any change of address and we have to trace your address.

9. Allocation of Payments
If any payment you make to us is insufficient to pay off the amount then due to us we will allocate such payment against the different types of transaction which make up the amount due to us in the following order:

a. Any arrears on your account
b. Any additional expenses and charges due under clauses 3c), 7 or 8b) above.
c. The monthly payment due on your account.

10. Relaxing the terms of the agreement
If we temporarily relax the terms of the agreement, for instance, by giving you more time to pay, we may at any time decide to enforce the terms more strictly again. Our rights under the agreement will not be affected as a result of any such concession.

11. Assignment
We may assign or transfer our rights under the agreement to an entity that is appropriately authorised. If we do so your rights under the agreement will not be altered by this assignment or transfer.

12. Date of agreement
The agreement will only become binding when it is signed by both you and on our behalf. It will be made on the date it has been signed by the second party to sign it.

13. Telephone recording
Telephone calls may be recorded for security purposed and monitored under our quality control procedures.

14. Governing Law
Our relations with you are based on the law of the country in the United Kingdom where you are domiciled, being England, Wales, Scotland and disputes may be referred to the courts of that country.


The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protections rights, can be found by visiting
In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). Where you take services from us we may also make periodic searches at CRAs to manage your account with us.
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information:

• Assess your creditworthiness and whether you can afford to take the product;
• Verify the accuracy of the data you have provided to us;
• Prevent criminal activity, fraud and money laundering;
• Manage your account(s);
• Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debit.
This information may be supplied to other organisations by CRAs. When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protections rights with the CRAs are explained in more details at

This is also accessible from each of the three CRAs:




Or you can obtain a copy of this information by asking the persona who is responsible for supplying you with the goods financed under this agreement.

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