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Guarantee & Aftercare

  • How we continue to look after you and your new window furnishing from installation and beyond.

Reassurance at no additional cost

We are committed to offering great service before and after your window furnishings have been installed. Not only will we provide you with your own dedicated Customer Service Adviser, but we also offer industry-leading guarantees and aftercare service to help offer you peace of mind.

Quality we stand by

We are confident in the quality of our products and offer a 5-year guarantee as standard across our range of blinds and wooden shutters, as well as a 2-year guarantee on our range of curtains and Roman blinds.

Lifetime guarantee on vinyl shutters

With their expert build and handcrafted design, our Lifetime Vinyl Shutters come with an unbeatable 25-year guarantee to not peel, flake, corrode or fade – giving you complete confidence in your purchase.

10-year Buy Back promise

If you want to change your colour scheme or upgrade your blinds or shutters, we will give you 50% of your original order value off any new order – helping you breathe new life into your home.

Our lasting care service

Our Lasting Care Service option for all conservatory blinds is designed to extend the life of your new furnishings. The service includes maintenance and repairs, such as checking all components for wear and tear and replacing if necessary, removing marks from rails and cleaning behind them, and re-tensioning and polishing wires, as well as refitting and testing the operation of all your blinds.

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