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FAQs

General

What is a PowerView® Hub?

The PowerView Hub enables use of the PowerView App. The PowerView Hub connects to a Wi-Fi router, and communicates with your PowerView® blinds from Thomas Sanderson. The Hub stores user-defined data, such as Scene and Schedule information, and provides control of blinds from anywhere in the world using the RemoteConnect® feature.

What is a PowerView Repeater?

The PowerView Repeater works alongside the PowerView Remotes, Scene Controllers, and the PowerView Hub to expand coverage of your PowerView Shade Network within the home.

What is the PowerView Pebble Scene Controller?

The PowerView Pebble Scene Controller works in conjunction with the PowerView Hub to quickly navigate and activate your personalised list of Scenes.

What is a Scene?

A Scene is a combination of pre-programmed blind positions in any given room, adjusted to the exact position that you want. Scenes can be created and operated by the PowerView® App to meet different light and privacy needs throughout the day. Just activate the Scene with a touch and the blinds move to their perfect pre-set positions. Even better, set your Scenes to automatically follow your daily activities using the Scheduling feature of the PowerView App.

How long can I expect the batteries to last on my battery-powered motorised blind?

Battery life for PowerView® motorised window treatments using the AA battery wand exceeds one year, depending on blind size, configuration and usage. Rechargeable batteries are not recommended.

Do I need to run wires?

No wiring is necessary for PowerView® blinds. Thomas Sanderson offer a variety of power options including battery and plug-in power supplies to fit any application.

Do PowerView® have built-in Wi-Fi?

Thomas Sanderson PowerView® blinds do not have built-in Wi-Fi. All blinds communicate wirelessly via the PowerView® Hub

What Wi-Fi routers work best with the PowerView® Hub?

The PowerView® Hub is designed to work with nearly all Wi-Fi routers. However, security settings or special configurations may affect communication with the Hub.

What is the range of the radio frequency signal using PowerView® blinds?

Ranges of radio frequency (RF) signals in a home vary based on construction and conditions in the home (electronic devices, plumbing, electrical runs, etc.). Similar radio components are used for the PowerView® Pebble® Remote, PowerView® Hub and PowerView® Scene Controllers. PowerView® Repeaters are available to extend the range when needed.



PowerView® Pebble Remote

What does the Favorite button on the PowerView® remote do?

A “favourite” position can be created and set for every PowerView® blind in the home. The Favourite button is a quick and easy way to send blinds to their specific position(s) from a single button press.

Can I use my new PowerView® Pebble Remote to operate blinds I’ve previously purchased?

The new PowerView® components use a different communication method cannot be used to control older products which use PowerRise blinds or the Platinum® App.

How many blinds can I control using the PowerView® Pebble® Remote or PowerView® Surface Remote?

A PowerView remote can be used to operate numerous blinds in groups, as long as they can receive commands from the remote, or 6 blinds individually.

How far away can I be when operating blinds from my PowerView® remote?

Operational distances will vary based on the construction of the home. Large open areas promote greater operational distances. We recommend 1 remote per room PowerView® blinds.

Can I use a 3rd party remote to operate my PowerView® blinds?

Third-party ‘universal’ remotes cannot be used to directly control PowerView® blinds.



PowerView® App

How much does the PowerView® App cost?

The PowerView® App is a free download. However, in order for the App to be able to operate shades, a PowerView® Hub must be purchased.

What mobile platforms and devices are compatible with the PowerView® App?

The PowerView® App is available for Apple® iOS (running version 8.0 and newer) and Android® mobile devices (running version 4.0 and newer).

Are there monthly service fees associated with PowerView® App?

Thomas Sanderson does not charge any additional fees for PowerView® App updates or for the use of RemoteConnect®. For features that use your mobile wireless network, check with your carrier for data rate charges that may apply

Do I need an internet connection to set up the PowerView® App to control my blinds?

No, an internet connection is not necessary, unless you are using the RemoteConnect® feature.

How many blinds can I control using the PowerView® App?

You can control all PowerView® blinds in a home from the PowerView® App.

Can I operate my blinds from outside of my home anywhere in the world using the PowerView® App on my Apple® or Android® Device?

Yes, you can adjust your blinds to pre-set Scenes and Multiple Room Scenes when you’re away via the RemoteConnect® feature. RemoteConnect must be enabled in your PowerView Hub and configured within the PowerView App settings while using your device on the home network.

What is a Multiple-Room Scene? -

Multiple-Room Scenes are collections of Scenes from separate Rooms that allow you to activate Scenes around your home at the same time.

Will Schedules work even if my mobile device is not at home?

Yes, Schedules will continue to operate window coverings to pre-set Scenes at the programmed time(s) of day even if the wireless device is not in the home. All Schedule settings are stored in the PowerView® Hub.

Do Schedules automatically change for Daylight Savings Time? -

Schedules will adjust for Daylight Savings Time automatically after you connect to the PowerView® Hub using the PowerView® App. The internal clock in the PowerView® Hub will update to the current date and time. If the PowerView Hub is connected to the internet, Daylight Savings Time will be automatically updated.

What is RemoteConnect®? -

RemoteConnect is a feature within the PowerView® App that allows users to activate Scenes while outside the home, anywhere internet connectivity is possible.

My RemoteConnect® feature is not working.

Make sure your PowerView® Hub is plugged into a router with internet access and that your internet connection is working.

RemoteConnect® must be enabled within the PowerView Hub. Use the PowerView App to enable RemoteConnect® and create a 4-digit PIN.

While in the home, select and activate any one of the Scenes that you have created. This refreshes the Scene information stored on your mobile device. Once a Scene has successfully run, the data has been updated on your mobile device and RemoteConnect® should function properly.

Can I control my blinds with PowerView® from my home automation system?

With the addition of the PowerView® Hub, blinds with PowerView® can be integrated into a home automation system via RS-232 serial input or IP (internet protocol) from many common systems.



Support for PowerView® users

PowerView® - the ultimate control for your powered blinds

Control your blinds away from home

Using the RemoteConnect® feature on the PowerView® App you can adjust your blinds from anywhere around the world, for additional convenience and home security when you are away.

Using an internet connection via your mobile device, you are able to activate scenes on the move, so you can synch your home to fit your ever-changing schedule.

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Intuitive technology day and night

PowerView® is so intuitive you can even link your blinds to operate based on the local sunrise and sunset times for optimum light control.

PowerView® has GPS technology to precisely calculate the ever-changing local sunrise and sunset times based on its knowledge of your specific location.

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Designed with safety in mind

With 25 years’ experience in shading homes, we pride ourselves on creating blinds which are child safe by design.

The cordless operation of our motorised blinds creates a safer environment for children and pets, meaning you can enjoy intuitive technology with complete peace of mind around your home.

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Our unique partnerships
Proud to work exclusively in partnership with the UK's leading home improvements companies.