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Guarantee and aftercare

A comprehensive aftercare service

As with any major home purchase, you’d expect it to come with a comprehensive guarantee to give you assurance that you’ve chosen the best. And with Thomas Sanderson, you can expect nothing less. In fact we think our 3-level Guarantee is unlike any other.

When you buy a Thomas Sanderson product, you don’t just buy a quality product for your home but also the on-going support of the Thomas Sanderson team. We have a dedicated customer service team on hand to offer you all the advice you could ever need. Whether you have a question about your conservatory blinds or simply some guidance on how to clean your shutters - simply give us a call and we can take care of it for you.

We’re confident that you will love our products and enjoy them without any problems for many years. But to give you the peace of mind you may need, we back all products with a minimum 5-year Guarantee – and our LifeTime Shutters are backed by an unbeatable 25 year guarantee.

And for our conservatory blinds customers, we also offer a 10-year Buy-Back Promise and Lasting Care service option.

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Thomas Sanderson - a complete service
  • Each product comes with a minimum 5-year Guarantee.
  • Our LifeTime Vinyl Shutters come with an unbeatable 25 year guarantee
  • Conservatory blinds come with a 10-year Buy-Back Promise and Lasting Care service option
  • We provide on-going support of with a dedicated customer service team
  • With our national network of installers, you receive a local service

Why choose Thomas Sanderson

5-year Guarantee

We are confident that all our products will meet yours and our high standards.

 

But if for some reason they don’t – our guarantee covers your product for 5-years.

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10-year Buy-Back

We’re so confident in the quality of our products that we offer an exclusive 10-year Buy-Back Promise on all conservatory blinds.

 

After 10-years, we will offer to buy-back your current conservatory blinds from you for 50% of their original value (less VAT) so you can put this saving towards a brand new set of conservatory blinds.

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Aftercare

We have a dedicated customer service team on hand to offer you all the advice you could ever need.

 

Whether you have a question about your conservatory blinds or simply some guidance on how to clean your shutters - simply give us a call and we can take care of it for you.

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Our unique partnerships
Proud to work exclusively in partnership with the UK's leading home improvements companies.