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Terms and Conditions | Conditions of Sale


To view our Conditions of Sale, click here

 

STANDARD PROMOTIONAL TERMS AND CONDITONS – APPLIES TO ALL OFFERS *

  1. All Conservatory Blind, Window Blind & Window Shutter offers are only available to properties within the UK, Channel Islands and Isle of Man. Properties in Republic of Ireland, mainland Europe and rest of the world are excluded from these offers.
  2. Our Conservatory Valet service is only available to properties within the UK, Channel Islands and Isle of Man. Properties in Republic of Ireland, mainland Europe and rest of the world are excluded from these offers.
  3. Offers cannot be used in conjunction with any other offers.
  4. All orders are subject to a minimum order value, once all discounts are applied for, of:
    i) £750 Conservatory Products                                                                      
    ii) £500 Home products (excluding conservatory)
  5. All orders must have been processed, with deposits received as cleared funds within 48 hours of contract date registration.
  6. All offers are subject to production and stock limitations, Thomas Sanderson reserves the right to withdraw promotions at any time, on any product and at their sole discretion without warning.
  7. All valets must be undertaken within 12 months of registration date.
  8. All valets within a promotion must be undertaken within 3 months of registration date.
  9. For full terms and conditions, please write to FREEPOST Thomas Sanderson Waterlooville PO7 7UW

 

AUGUST 2016 BANK HOLIDAY Terms and Conditions

* CONSERVATORY BLINDS – Free valet with a full set of conservatory blinds

  1. Available from Thursday 25th August 2016 until Monday 29th August inclusive
  2. Available on selected ranges only of Pleated Conservatory Blinds, Energy Saving (Duette®) Conservatory Blinds, and  Remote Controlled Conservatory Blinds.
  3. Offer is only available for a limited time period - and may be withdrawn at any time.
  4. A complete set constitutes as a minimum of 6 window blinds and 6 roof blinds
  5. Not in conjunction with any other promotion
  6. Standard Promotional Terms and Conditions - as above.
  7. Free valet includes an interior and exterior valet on the same conservatory that the blinds are purchased for.

 

* WINDOW SHUTTERS - 3 for 2 plus 10% off

  1. Available from Thursday 25th August 2016 until Monday 29th August inclusive
  2. The cheapest qualifying product will be free when three or more qualifying products are purchased. This offer can be used multiple times for multiple products on the same order with the cheapest products being free.
  3. Offer is only available for a limited time period - and may be withdrawn at any time.
  4. Not in conjunction with any other promotion
  5. Standard Promotional Terms and Conditions - as above.

 

Terms and Conditions - May 2016 Summer Bank Holiday

  • Half Price Roof Blinds offer cannot be used in conjunction with any other offer.
  • Available on contracts where a ‘full’ set of Pleated or Duette® conservatory blinds are purchased.
  • A ‘full’ set constitutes a minimum of 6 window and 6 Roof Blinds.
  • Offer only valid for appointments sat on 27th, 28th, 29th and 30th May 2016.  
  • Qualifying Orders are any order that contains Pleated or Duette®  Manual Conservatory Blinds, Remote Controlled Pleated or Duette® Conservatory Blinds.
  • Offer is available for a limited period of time and will not continue past 30th May 2016.
  • Our standard Promotional Conditions and Conditions of Sale apply to all Contracts and are available on our website or can be obtained by request by writing to FREEPOST Thomas Sanderson Limited, Waterlooville, Hampshire, PO7 7UW.

 

‘Summer’ Campaign Terms and Conditions

* CONSERVATORY BLINDS - 3 for 2

  1. Available from Thursday 23rd June, 2016.
  2. Available on selected ranges only of Pleated Conservatory Blinds, Energy Saving (Duette®) Conservatory Blinds, Remote Controlled Conservatory Blinds, Laura Ashley Blinds Collection, Fired Earth Blinds Collection, Signature Blinds Collection & Metal Venetian Conservatory Blinds.
  3. The cheapest qualifying product will be free when three or more qualifying products are purchased. This offer can be used multiple times for multiple products on the same order with the cheapest products being free.
  4. Offer is only available for a limited time period - and may be withdrawn at any time.
  5. Standard Promotional Terms and Conditions - as above.

* CONSERVATORY SHUTTERS - 3 for 2

  1. Available from Thursday 23rd June, 2016.
  2. Offer is only available for a limited time period - and may be withdrawn at any time.
  3. The cheapest qualifying product will be free when three or more qualifying products are purchased. This offer can be used multiple times for multiple products on the same order with the cheapest products being free.
  4. Standard Promotional Terms and Conditions - as above.

* WINDOW SHUTTERS - 3 for 2

  1. Available from Thursday 23rd June, 2016.
  2. The cheapest qualifying product will be free when three or more qualifying products are purchased. This offer can be used multiple times for multiple products on the same order with the cheapest products being free.
  3. Offer is only available for a limited time period - and may be withdrawn at any time.
  4. Standard Promotional Terms and Conditions - as above.

* WINDOW BLINDS - 3 for 2

  1. Available from Thursday 23rd June, 2016
  2. Available on selected ranges only of Bay Window Blinds, Silhouette® Window Blinds, Duette® Window Blinds, Twin Shade Blinds, Pleated Blinds, Café Blinds and Metal Venetian Blinds
  3. The cheapest qualifying product will be free when three or more qualifying products are purchased. This offer can be used multiple times for multiple products on the same order with the cheapest products being free.
  4. Offer is only available for a limited time period - and may be withdrawn at any time.
  5. Standard Promotional Terms and Conditions - as above.


* CONSERVATORY VALET – Buy Exterior Valet and receive an Interior Valet

  1. Available from Thursday 23rd June, 2016
  2. Thomas Sanderson will undertake a free interior valet with every complete exterior valet purchased.
  3. Offer is only available for a limited time period - and may be withdrawn at any time.
  4. Standard Promotional Terms and Conditions - as above.

 

Laura Ashley Email June 2016 

  1. Available from Tuesday 28th June 2016
  2. Offer not valid in conjunction with any other offer
  3. Minimum order value of £750 is applicable after all discounts have been applied
  4. Discount must be applied at time of purchase and cannot be applied at a later date
  5. Third free blind/shutters available when first two blinds/shutters are purchased at full price and are the cheapest of the three ordered.
  6. Additional 10% available on Laura Ashley paint finishes and Laura Ashley fabrics   
  7. All standard terms and conditions apply – as stated on the website 

 

EVEREST GIFT VOUCHER

Gift voucher is valid when purchasing from Thomas Sanderson’s collection of window shutters, window blinds & conservatory blinds.

Voucher must be presented at the time of ordering and cannot be redeemed at a later date.

Voucher cannot be used in conjunction with any other offer.

There is no cash alternative available.

A maximum of £250 can be used against a purchase at any one time.

A minimum order value of £1000 applies, after the £250 discount has been applied.

Full business terms & conditions apply



£150 RECOMMEND A FRIEND

To be eligible for £150, Thomas Sanderson must not have previously been in receipt of this recommendees name and address.

This offers entitles the recommender to £150 for every recommendation made on completion of a contract with Thomas Sanderson by the recommendee.

The recommendation fee of £150 is non-transferable.

From 1st June 2010 this offer supersedes any previous recommendation promotion.

Payment is made by cheque up to 28 days after a contract has been placed

Remember to let your friends know that you have recommended them and that we will be in touch shortly.

Minimum Order Value of £750 applies.

Full terms and conditions apply, written details available on request.



TERMS AND CONDITIONS – GENERAL WEBSITE USAGE

All information on this website is provided in good faith and for general information purposes only and Thomas Sanderson ('we' or 'us') will endeavour to ensure that all information published on this site is accurate and up-to-date.

Thomas Sanderson provides information on this site for information purposes only and makes no representations or warranties about the information provided through this website, including any hypertext links or other items used either directly or indirectly from the Thomas Sanderson website. We reserve the right to make changes and corrections at any time, without notice. Thomas Sanderson accepts no liability for any inaccuracies or omissions in the Thomas Sanderson website.

If a visitor to the Thomas Sanderson website makes any decisions based on information contained in the website it is at the discretion of the visitor and any subsequent damages are the sole responsibility of the aforementioned visitor. Thomas Sanderson accepts no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind resulting from whatever cause.

All information supplied on this website is subject to copyright protection and as such, copyright, trademarks and all other intellectual property throughout this website remains the property of Thomas Sanderson.

You may only reproduce material and/or content of this web site for your own personal non-commercial use. It is strictly prohibited to copy, reproduce, publish, display, broadcast or use this material in any commercial forum unless explicitly authorised to do so by Thomas Sanderson.

For your convenience, we may provide links to other web sites or resources. Any links to other websites are hosted and maintained by third parties. We have no control over the content or security of any such websites; therefore, you link to such web sites at your own risk. We make no representations regarding the content of any such websites and will not be liable for any loss or damage which may arise from the use of such third party websites.

All electronic links to this website require the consent of Thomas Sanderson.

We reserve the right to change the specification of our products as part of our policy of continual product development.

 

CONDITIONS OF SALE

1. These terms and “the order”, are considered by us to form the whole agreement. If any of these terms are inconsistent with the order or agreed amendments, the order shall prevail including any agreed amendments. Any specific requirements or alterations to these terms must be put in writing to the Company and will not become a condition of this contract until agreed in writing by the Company. The Company only accepts statements or representations made by authorised employees or agents. Orders are individually processed and materials not used in their intended location cannot be credited or reprocessed by the Company. There shall be payable upon signing this agreement a minimum deposit of 20% in relation to cash orders and £100 in relation to a finance order, which shall be forfeited to the Company on account of damages in event of the customers breach of contract. The Company’s’ damages shall not be limited to the monies paid by the customer but to the total loss suffered by the Company resulting from the breach, whichever is the greater. Invoices that remain unpaid 7 days after issue shall be subject to interest charged at 4% above the Bank of England base rate. This interest shall accrue on a daily basis from the due date and until the date of payment whether before or after judgement. Any finance agreement sold with this order is through Hitachi Capital and may be interest bearing. A subsidy may be included in the total order price in respect of taking a finance agreement; this subsidy will be removed if the payment method is changed after this contract has been accepted. Please note Thomas Sanderson will receive a commission for any Interest bearing Finance agreements which have been sold in conjunction with this agreement. Prices quoted are inclusive of V.A.T. however, should the V.A.T rate change between the date of order and completion of the order, your invoice shall be altered to carry the rate of V.A.T that should be charged at the time of invoice. Prices supplied overleaf for works carried out in Channel Islands are exclusive of V.A.T. but inclusive of G.S.T, where applicable. The order is an offer by you to enter into a binding contract which we are free to accept or decline at our absolute discretion. The Company reserve the right to rescind the contract in the event of human error or the contract becomes unworkable. However, we reserve the right to rescind the contract for any reason whatsoever.

2. All physical goods are sold by sample. Conservatory Care Valeting service is sold through description. Drawings or advertising we issue and any illustrations contained in catalogues or brochures are issued solely to provide you with an approximate idea of the goods they describe. They do not form part of the contract between you and us. Variations between fabric batches and paint/stain can occur and as such the Company cannot guarantee colour matches to existing contracts or colour match to existing fittings or furniture. Prices may fluctuate from time to time. A price quoted today may not be the price payable at a later date. Prices quoted during telephone sales for our Conservatory Care Valeting service are dependent upon numerous factors such as, but not limited to, size of conservatory, number of roof panels, works to be completed and working height. If it is found that any of the aforementioned details differs from that provided by you at point of sale, a new price shall be provided by the Company.

3. Goods installed as cord/chain operated shall be installed with a safety bracket/cleat in accordance with BS EN 13120:2009 to reduce the risk of strangulation to children or vulnerable persons. You shall use the safety devices as directed in the instructions which accompany the goods. Refusal to allow us to install this safety requirement shall constitute a frustration of the contract. Installation of this blind will not continue and payment shall be required in full.

4. These terms or any alteration agreed in writing are subject to acceptance and survey. The result of the survey may require pricing changes or amendments to the order. By signing the contract confirmation sheet at point of survey you accept these alterations and authorise the manufacture of your goods. Prior to an order being agreed, the Company may provide you with a quotation for the supply of goods which shall be clearly marked as such but this does not constitute a binding contract between you and us. A binding agreement shall only come into existence upon signing a contract. Quotations are valid for a period of 28 days, unless advised in writing before this period expires, after which they shall be withdrawn and a new quotation can be supplied on request. The Company reserves the right to cancel any contract delayed by the Customer for an extended period and reserves the right to withdraw the value noted overleaf and advise a new price in line with the prevailing cost at the time of reinstatement.

5. Development is continuous and you shall have the benefits of any changes made to the design specification up to the time of completion of the manufacturing process. Any alteration required to the order after manufacture shall be deemed to constitute a separate Contract.

6. It is the Customers’ responsibility to supply safe access equipment to facilitate the installation of the goods/ works where required. The Company may at its discretion source this equipment on your behalf and invoice you for the cost. A quotation for this equipment shall be provided or included in the agreed contract value. Standard access equipment shall be included in the price quoted for Conservatory Care service. Any non-standard equipment shall be chargeable and a quotation provided prior to any works commencing. You shall also be liable for the same equipment cost for each subsequent service call or lasting care visit as required. You shall ensure that your electrical supply is safe and suitable for the goods. We do not undertake any alterations or extensions to the main circuitry of the installation site. All connections by us will be to a 13amp socket. In order to facilitate the installation your electrical supply may be interrupted for the safe work of the Company’s representatives. The Company shall not be liable for any losses of food stuffs or electrical equipment that occur through the interruption of this electrical supply. It is a condition of these terms that access to the property is made available at the mutually agreed dates for completion of works. In order to ensure safe working practises it is a condition of these terms that the area in which the work is to be carried out is cleared of, but not limited to, pets, plants, furniture, breakable items and household residents. The Company shall accept no liability for any damage caused to any of the aforementioned items that have not been removed prior to commencement of works. The company accepts no liability for any works that cannot be carried out due to inclement weather conditions and may be required to schedule a new appointment for completion of the Valeting. It is the Customers responsibility to ensure that a supply of both electricity and water is available on the date of works. No refund shall be given if works cannot be completed due to either of these not being present. A refund shall be given if a portion of the work may not be completed on the grounds of Health and Safety. All works that can be completed safely shall be and the refund shall be proportionate to the works carried out.

7. No Works to be carried out in the Conservatory Care service involve the penetration of the facia, panels or beading of your conservatory, no resultant leaks shall be deemed the result of poor workmanship or lack of due care and skill. The works carried out during the valeting service are not guaranteed to prevent the re-emergence of naturally occurring internal mould. The Company can supply information on how to reduce mould growth. All due care shall be taken when Valeting on or around any wood-grain foils. No works to be undertaken can prevent or cure the peeling that can sometimes be evident in wood-grain foils. Before any works are undertaken the Company Representative shall carry out a Pre-work Checklist, including the taking of photographs as reference for both Health and Safety risk assessment and to show the works that are to be carried out. Any apparent outstanding building defects shall be brought to your attention prior to any undertakings. If during the works any required repair, replacement or areas of concern are found, they shall be brought to your attention immediately, such as but not limited to, damaged facia boards, loose crowns or warped panels. Copies of these aforementioned Pre-work Checklist and photographs are available upon request. Work is deemed complete when, in the opinion of the Company representative, the area for Valeting is as clean as it is possible for it to be. The treated glass must be maintained in accordance with the After Care documentation provided. Copies of the Conservatory Care After Care documentation are available on request. Abrasive or high alkaline cleaning products must not be used on glass that has been treated with Valet Guard. Failure to maintain the treated glass in accordance with the After Care documentation will invalidate any claim relating to the Valet Guard treatment.

8. In addition to your statutory rights the Company shall warrant goods sold under this order, for a period of 5 years from the date of delivery against faulty goods or poor workmanship with the exception of goods supplied as free as detailed on the order. Cover is inclusive during months 1 – 12, a call out fee is chargeable during months 13 – 60 and onwards, currently £60 plus V.A.T subject to reasonable change. All replacement goods outside of this period are chargeable. The Company shall not be held liable for a breach in this term unless given the opportunity to inspect the products to determine fault. This warranty shall not apply to any defect in the goods arising from mould, fair wear and tear, wilful damage, accident, moisture damage, and negligence by you or a third party or if you fail to use the goods as advised by the Company through its literature or express verbal instructions. It is a condition of this Contract that you maintain and use your goods in accordance with the suppled User Instructions or After Care documentation. Failure to adhere to any advice or instructions in either the User Guide or After Care documentation will invalidate any claim against Thomas Sanderson Limited in respect of any goods supplied, or services carried out by Thomas Sanderson Limited. Additional copies of any User Guides or After Care documentation are available from Thomas Sanderson Limited upon request. Any alterations made by you to the goods shall deem this warranty invalid. If it is found that goods under this contract are intended for use in or, become used in commercial properties, this warranty shall be limited to a 12 month period. Any goods replaced or purchased outside of this warranty shall carry a 12 month manufacturer’s warranty only. All goods replaced under the terms of this warranty shall benefit from the remainder of the warranty period. Thomas Sanderson Ltd fabrics are tested in accordance with BS EN ISO105: B02 (Colour fastness to light: Xenon arc fading lamp test). Fading to fabric and paint based products will inevitably occur due to fair wear and tear, however, performance of the product is unimpaired and fading should not be construed as a fault in any way. In addition to the above, materials used in the manufacture of Thomas Sanderson Lifetime Shutters carry a 25 year warranty in respect of degradation. This does not include defect that occurs as a result of fair wear and tear or misuse. Charges for labour and call out may apply. Not inclusive of the above clause, the Company accepts that while the chemicals used in Valeting will protect surfaces for a period, it is not able to offer warranty as to this length due to differences in atmospheric conditions; however, it is the recommendation of the Company that all conservatories receive regular Valets at 12 monthly intervals.

9. The Company shall ensure that the area to be Valeted is protected by appropriate dust sheets and adequate ventilation. The chemicals used in the Valeting works have been skin, airborne and health tested. Foregoing the previous, those with sensitivity toward water based cleaning solutions should take appropriate care and precautions when entering the treated area after works. The Company representative shall ensure that all required protection signage is displayed and it is the Customer’s duty to adhere to their instruction to ensure safe working practises during the Valeting process. Conservatory window and roof blinds are intended as a semi-permanent installation and the company accepts no liability for damage caused by their removal for the works to be completed. If the blinds being removed are those supplied by the company within a reasonable period, parts may be replaced. If parts are available, the Company may replace these.

10. You can accept the “10 year trade in offer” (known as “Buyback”) in the 2 year period following the 10th anniversary of this contract (the “offer” period”). The “buyback” offer amounts to a 50% discount of the price payable under this order, less V.A.T, being applied to any new order received from you in the “offer period” for the same number, dimensions and type of goods fitted at the same location as are supplied under this Order. The “Buyback offer” can only be accepted once and cannot be used in conjunction with any other offer. You may benefit from the prevailing offer at the time of purchase. This “Buyback Offer” and the 5 year warranty, noted at clause 7, are transferrable to any new property owners. In the event that you wish to transfer the right, please advise the Company in writing to the Head Office address found overleaf.

11. All goods are sold with an approximate delivery period. The Company shall make all reasonable endeavours to supply the goods within this timescale but may be affected by circumstances outside of our control; failure to supply your goods within this period shall not constitute a breach of these terms. The Company shall advise you of a delay as soon as is reasonably practicable.

12. It is a condition of these terms that access to the property is made available at the mutually agreed dates for survey, installation and service calls. In order to ensure safe working practises it is a condition of these terms that the area in which the work is to be carried out is cleared of, but not limited to, pets, plants, furniture, breakable items and household residents. The Company requires 24 hours’ notice of a cancelled appointment. If you cancel an appointment prior to manufacture the Company reserves the right to request payment of the contract balance less 50% or, where manufacture has commenced/ completed, the Company reserve the right to request payment of the contract balance less 10%. The remaining sums being payable upon completion.

13. Title to the goods shall only pass upon the Company receiving payment in full or payment of an agreed reduced balance where applicable. All goods shall remain the property of the Company until paid for and as such, we reserve the right to repossess said goods in the event of a default by the customer. We may invoice you for the goods on or at any time after substantial completion of the installation. Payment is due in cleared monies within 7 days of the date of invoice. Payment should be made to the installation representative. While not limiting the remedies available to the Company for recovery of payment from the customer, the Company reserves the right to suspend any further orders and/ or warranties on products supplied by the Company. The Company may employ the services of a third party to obtain payment withheld for no reasonable reason, the costs of which shall be added to your invoice. In the event of a disputed invoice or dispute regarding the goods, the Company shall not commence any action to recover the sums payable during the period of reasonable dispute. Payment of the non-disputed sum/ goods/ services is payable in good faith during the period of dispute. Goods are deemed as accepted after 7 days has elapsed from date of installation.

14. The Company shall not be liable for events outside of our control, up to and including civil unrest, strike, acts of God, terrorism or any such event that the Company may or may not foresee but has no control in its occurrence or effects. Neither party to this contract shall be held liable for losses to the other party for loss of anticipated savings, loss of data, any waste of time but this shall not limit either parties claim for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 or any other matter for which it would be illegal to exclude or attempt to exclude liability. No liability of the Company shall be accepted where damage is caused through existing structural or other existing defects on your property. Reasonable endeavours shall be taken during the survey to ensure that adequate fixings are available; however, the Company shall not be liable for delays as a result of unforeseen building works. The Company does not undertake structural surveys. These terms do not attempt to limit liability of either party for foreseeable losses as a result of breach of either party. It is your responsibility to ensure that the installation of our goods does not breach any leasehold, planning regulations or warranties you may hold. By necessity, to facilitate the installation, holes will be made in the fabric of the structure to which the Company’s products are to be fixed. Whilst every effort and care will be taken during this procedure, the Company accepts no liability for unforeseen resulting damage or for holes left in the structure when products are removed.

15. We may give you notice at either the email or postal address provided on the order and this is deemed served 24 hours after the email or fax is sent or 2 days after the date of posting any letter.

16. The goods, the contract and these terms shall comply with all statutory requirements for the sale and supply of goods/ contracts within the United Kingdom. If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law. It is the Company’s right to waive an obligation of the customer under these terms and this shall not mean that all requirements to perform under these terms are also waived. Any person who is not party to these terms shall have no rights under or in connection with them under the Contract (Rights of Third Parties) Act 1999. These terms shall be governed by the laws of England and Wales and we both agree to the non-exclusive jurisdiction of the courts of England and Wales.

You have the right to cancel this contract within 14 days in relation to cash/card contracts. Any credit agreement related to this contract will automatically be cancelled if you cancel the contract for the goods/services within 14 days, starting with the date that you received your Notice of the Right to Cancel (the ‘Cancellation Period’), either by: giving notice in writing to us at the following address: Customer Service Department, Thomas Sanderson Limited, Waterberry Drive, Waterlooville, Hampshire, PO7 7UW; or by email to cancellation@thomas-sanderson.co.uk. Or completing and returning to us the Notice of the Right to Cancel at the address given above. If you serve a cancellation notice in accordance with the above, the contract is treated as cancelled. If you enter into the contract and wish the performance of the contract to commence before the end of the Cancellation Period, you must notify us of this in writing. Where you cancel the contract after requesting the early commencement of such, you shall be obliged to pay for the work done or the Goods received up to the date of cancellation. Notice of cancellation is deemed to be served as soon as it is posted or sent to Thomas Sanderson Limited or in the case of an electronic communication from the day it is sent to cancellation@thomas-sanderson.co.uk.

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